Training Program
ISO Quality & Management SystemsTS ISO 10002 Customer Satisfaction Management
TS ISO 10002 Training enables organizations to improve customer satisfaction by handling complaints in a consistent, systematic and responsive manner.
16 Hours
Next Session: 5 November 2026Weekday Morning · 09:30–17:20
TS ISO 10002 Customer Satisfaction Training enables organizations to improve customer satisfaction by handling complaints in a consistent, systematic and responsive manner. The training covers establishing complaint management processes, analysing customer trends, eliminating root causes of complaints and improving staff competencies in customer-focused working. Designed for all personnel responsible for customer relations and quality management.
- Improving the organization’s customer satisfaction
- Enhancing the ability to resolve complaints in a consistent, systematic and responsive manner
- Improving the ability to identify customer trends and eliminate root causes of complaints
- Developing a customer-focused approach and improving staff competencies in working with customers
Training Calendar
Select a session that fits you
5 Nov→6 Nov 2026
OPEN
Weekday Morning09:30 – 17:20
10 Dec→11 Dec 2026
OPEN
Weekday Morning09:30 – 17:20
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